Zoom Video to Acquire Cloud Contact Center Software Provider Five9

Zoom Video announced a deal to acquire Five9 a provider of for contact centers for $14.7 bln in an all-stock transaction. $ZM was down 4% and $FIVN up 4% on the deal. The acquisition puts ZM into the contact center space. For Zoom Video,  Five9 is an attractive target as it is disrupting a large market by replacing legacy on-premise contact center systems with cloud systems. Zoom can broaden its reach with enterprise customers.  FIVN’s Virtual Contact Center (VCC) platform … Continue reading “Zoom Video to Acquire Cloud Contact Center Software Provider Five9”